Proving Your Identity

We need to prove your identity if you are opening a new membership account with us. Existing members may also need to prove their identity when opening additional accounts or after periods of inactivity.

We have partnered with Yoti to verify identity online; you may be sent a link to complete this process. This is the easiest and quickest way to complete identification checks.​

Where this is not possible, we can accept original documents either in branch or by post. To prove your identity this way, you will need to provide one document from each of the two tables below.​

Important note regarding acceptable documents:

• The same document can’t be used twice, even if it appears on both lists.
• Documents must be from different organisations.
• Expired documents will not be accepted.
• Documents used for proof of address should show your full name and current address.
• We accept statements printed from Internet Banking.
• We reserve the right to obtain additional identification and address verification documents if
required.
• * Dated within 3 months.
• † Dated within 12 months.