Governance & Regulation
Leeds City Credit Union Ltd is governed by a volunteer Board of Directors, who are elected by the membership at the AGM (Annual General Meeting). In addition to the Board of Directors we also have a Finance and Audit Committee made up of Directors to oversee these aspects in more detail.
All Directors and senior managers are individually approved or Certified under the ‘Senior Management Regime’ of the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA), and this means that they must meet appropriate standards of capability and suitability. We adhere to all financial reporting rules and requirements for good governance as set out by the PRA and FCA.
Leeds City Credit Union Ltd, in common with all UK Credit Unions, is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA). Our Firm Reference Number (FRN) is 213369.
Auditors
We use professionally qualified Internal Auditors who work in conjunction with our Finance and Audit Committee to carry out an annual audit plan. We also have External Auditors, that perform an annual inspection of the credit union’s business and report to the membership at the Annual General Meeting each year.
Financial Conduct Authority (FCA) Consumer Duty
Leeds City Credit Union Ltd. is an ethically focused Financial Co-operative with our members at the heart of everything we do. We want our members to have a unique experience when dealing with our teams and are fully committed to the principals the FCA Consumer Duty which sets higher and clearer standards of consumer protection and requires firms to put customers’ needs first.
We recognise that our employees are critical to delivering a positive member experience and ensuring our members are treated fairly. Our culture and values encourage and support our employees to do this.
Your feedback is important to us and helps us to improve our products and services for you our valued members.
Financial Services Compensation Scheme
Leeds City Credit Union Ltd is a member of the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if Leeds City Credit Union Ltd. is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme. For further information about the scheme please either contact us or refer to the FSCS website
Complaints Procedure
Leeds City Credit Union Ltd is committed to providing you with the best service possible. We understand there may be times when something goes wrong, so if you have a problem, please let us know.
Contact us by telephone on 0113 242 3343, email complaints@leedscreditunion.co.uk, or by post to Member Services Department, Leeds Credit Union Ltd, Carlton Tower, 34 St Paul’s Street, Leeds, LS1 2QB. We will endeavour to settle your complaint as soon as possible using our Complaints Procedures. A copy of our complaint procedure is available upon request.
Financial Ombudsman Service
We are part of the Financial Ombudsman Service and must maintain written complaints handling policy and procedures. Should you be unsatisfied with the outcome of your complaint you can then contact the Financial Ombudsman Service, Exchange Tower, Harbour Exchange London, E14 9SR. Tel: 0800 0234 567. Email: complaint.info@financial-ombudsman.org.uk
Compliance
Leeds City Credit Union Ltd has a dedicated Compliance Function who is responsible for ensuring the Credit Union complies with regulatory and legislative requirements.
Terms and Conditions
Terms and conditions apply to all Leeds City Credit Union Ltd accounts and services. The terms and conditions that relate to a particular account or service will be provided on application or when the account or service is opened. Click here to view the main terms and conditions of membership.
Trading Name
Leeds Credit Union is a trading name of Leeds City Credit Union Ltd.
Use of the Leeds Credit Union website (leedcreditunion.co.uk)
Access to this website and the use of information contained on it is governed by the terms and conditions set out below.
These terms and conditions are important and are for the protection of both you and Leeds Credit Union (LCU). Please take the time to read the terms and conditions carefully. By continuing to use the LCU website you will be deemed to have accepted them. Please note that references to ‘we’ mean LCU, partner agencies and any subsidiaries.
1. The LCU website is established in accordance with the laws of the United Kingdom and will be governed by the laws of that country. When you use the Website, you accept that your use of the website and any information on the site, will also be governed by the laws of the UK and if any claim or dispute arises from your use of the Website or any of the information on it, you agree that the UK courts will have exclusive jurisdiction over all such claims or disputes.
2. LCU has provided the contents of this website for your information only. The distribution of information on the website may be restricted by local law or regulation in certain jurisdictions. This information is not intended for distribution to, or use by, any person or entity in these jurisdiction and persons accessing these pages should inform themselves about and observe any such restrictions. If you are in any doubt as to whether this website can be lawfully used by you please do not proceed further.
3. Information about some of the products and services on this website is subject to specific restrictions concerning the persons to whom such information may be made available. Details of such restrictions are set out on the pages to which they relate and you should read those details carefully before proceeding to the rest of the relevant page.
4. Information about some of the products and services on this website are subject to additional Legal Notices and Warnings. These notices and warnings are important and are for the protection of both you and us. Please take the time to carefully read all Legal Notices and Warnings on the pages of this Website that you visit.
5. We have given the information on the website in good faith and have made all reasonable efforts to ensure the information on the site is accurate at the time we published it. However, we do not guarantee this to be the case and the information should not be relied upon as such. We may update or amend the information on our website at any time without giving any notice. By using the site, you agree that LCU cannot be held responsible for any inaccuracies or omissions.
6. Please note that the sending of personal information via e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivered. You should not divulge personal information over the internet unless you are using a secure or encrypted communications technology.
7. Some pages on this website may contain hypertext links to websites not maintained by us. You are reminded that when you enter other websites via such hypertext links, you will not be subject to these terms and conditions and you will not benefit from the protections afforded to you in using our site. We will not be liable in any way for the content, availability or use of such linked websites, and you use such links entirely at your own risk.
8. Access to and use of this Website is at the user’s own risk and we do not represent or warrant that the use of this website or any material downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the access, use or performance of this website or any its contents.
9. The information contained in this website is for information purposes only. Whilst every care has been taken in their preparation we do not make any warranties or representations as to their completeness, accuracy or reliability of the contents of this website. We neither accept nor assume any responsibility to you in relation to the contents of this website.
10. The contents of this site, including these terms and conditions, are subject to change by us without notification. The information in this website may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in this website up to date or liability for any failure to do so.
11. Copyright in the website and the information set out on it belongs to us and may not be copied, transmitted or reproduced without our prior consent.