Prepaid Card

Engage

Important information for existing Engage Cardholders.

If you have an Engage pre-paid debit card that has been opened through Leeds Credit
Union, you should have received an email from Engage and their new owners, Suits Me.
If you have any questions about the transfer, please contact Suits Me directly at
engageaccount@suitsmecard.com

Until the transfer to Suits Me has been completed, we will not be accepting any new
applications for the Engage Debit Card.

Email to from Suits Me to Engage Cardholders
We’re excited to share some important news regarding your Engage account. Suits Me
Limited (www.suitsmecard.com) has acquired the Engage customers, and this acquisition
means your account will soon be transferring to Suits Me*. This change means there will be
a new Issuer* for your card (the Issuer is the regulated entity responsible for issuing your
card and account and safeguarding your funds), updated safeguarding measures, and new
terms and conditions after the transfer.

What Does This Mean for You?
As required by industry regulations, we are providing a 2 months’ notice of a change to your
current terms and conditions, which relate to the change of Issuer of your card. As part of
this transition, your Engage account will move from currently being issued by Contis
Financial Services Limited (“Contis”), a UK Electronic Money Institution, to being issued by
IDT Financial Services Limited (“IDT”), a regulated bank licensed and registered in Gibraltar.

Choice of Account Types with Suits Me

When your account moves to Suits Me*, you’ll have a choice of three account options. We’ll
initially place you on the account option we believe will be the most cost-effective for your
usage. However, you can switch to a different option at any time. To ensure a smooth
transition, we also guarantee that for the first three months after the move, if your Suits Me
account incurs charges higher than what you were paying with Engage, we’ll refund the
difference.

Key Information:
 Current Issuer: Your Engage card is currently issued by Contis Financial Services
Limited, a UK-based EMI regulated by the Financial Conduct Authority (FCA).
 New Issuer: Starting Monday, 13th January, your card will be issued by IDT Financial
Services Limited, a bank regulated by the Gibraltar Financial Services Commission.
IDT’s registered office is 57-63 Line Wall Road, Gibraltar, Registered No. 95716.
What You Need to Do:
 New Card: We’ll issue your new Suits Me card before the switch date of Monday,
13th January. Activation instructions will be included with your card.

 Account Details: You’ll receive a new sort code and account number in December. To
ensure continued payment processing, it’s essential to inform your employer, the
DWP, or any other party who deposits funds into your account about these changes.
 Outgoing Payments: We’ll also provide instructions on managing your bills,
subscriptions, and other outgoing payments with the new account details.

Why the Change?
Engage will cease trading, and all accounts will be transferred to Suits Me to ensure
uninterrupted service. This move includes transferring your account from Contis Financial
Services Limited to IDT Financial Services Limited. Your funds will continue to be
safeguarded—first by Contis Financial Services Limited until the transfer date, and then by
IDT Financial Services Limited, a licensed and regulated bank.

If You’d Like to Close Your Account
If you prefer not to transition to the new Issuer, you can close your account at no charge
before the switch date of 13th January 2025. Please contact our Customer Care team by
email at info@engageaccount.com. If we don’t hear from you by then, we’ll proceed with the
transfer, you will have accepted the new terms and conditions, and the balance on your
Engage card will transfer to your new Suits Me card.

Need Help?
If you have any questions regarding your Engage account, you can also call 0333 202 3642
or email at info@engageaccount.com.

If you have any questions regarding your move to Suits Me, please email
engageaccount@suitsmecard.com.

We’ll contact you again in December to tell you more about the proposed changes including
the new terms and conditions and whether there will be any operational impact on your
access to our product during the migration to a new Issuer. But we can tell you now that you
will also get a new sort code and account number.

Stay Secure

Your financial security is our priority. We will never ask for your card PIN or mobile banking
PIN via email. If you receive a suspicious email, please delete it immediately.
Thank you for your time with Engage, and congratulations on your move to Suits Me!

NOTES:-
*Although Suits Me will be the brand name of the card you receive and the company you
interact with daily, all cards and accounts are actually issued by IDT Financial Services
limited whose information is shown in the Key information section of this notice. As such they
are responsible for Safeguarding your funds, issuing and processing of accounts.
Suits Me is a Distributer appointed by IDT

Throughout this document it is understood that when it says Suits Me the regulated entity is
always IDT